Support Services Manager - Magna House (Lincolnshire)

Location: Lincolnshire, NG34 9SJ

Pay: £40,000.00

Hours: 40 hours per week / Monday – Friday

Job Type: Full Time, Permanent

Make A Difference Everyday
Magna House Hospital, situated in Sleaford, Lincolnshire, offers compassionate mental health care with 29 beds across four newly refurbished acute wards for both males and females. We are dedicated to promoting positive patient experiences and sustainable recovery, guided by an Acute Pathway philosophy.  The hospital's exceptional facilities include single-sex accommodation with en-suite bedrooms, comfortable living spaces, quiet areas, and private gardens.

We are seeking a organised and experienced Support Services Manager to join our team!

Main function of the job

To organise and oversee daily operations of the following staff teams: -

· Catering

· Housekeeping

· Maintenance

Responsible for coordinating the functions within these teams to ensure standards are met and the highest quality services are delivered achieving maximum efficiency and effective coordination between all departments of the hospital maintaining a safe environment for patients, visitors and staff.
Catering

· Through the head chef/catering supervisor ensure the following are carried out to the expected standard and time frame.

o The preparation of all meals of the service to an acceptable standard.  

o To manage staff and operate within the designated budget and ensure supervision and training of all staff working within the kitchen.  

o Ensure hygiene and health and safety are maintained within the kitchen area.

o Create and maintain cooking and cleaning regimes (daily, weekly, periodically etc) for all areas of the kitchen in line with the Company’s quality philosophy.  EHO, Better Food Safer Business.

o To ensure all aspects of the meal preparation areas within the Hospital operates to acceptable standards.

o To ensure menus are prepared in advance in a regular and varied way

o To ensure that any special dietary meals are prepared

o To ensure patient feedback regarding food is reviewed and actioned where needed.

o To carry out the role of chef where required in order to cover absence

Housekeeping

· To ensure that the housekeeping staff attend to the following and maintain high standards at all times -

o To ensure full privacy and dignity for each resident when entering their room

o To ensure all housekeeping storage cupboards and trolleys containing cleaning fluids and supplies are stocked and kept locked at all times.

o To ensure chemical supplies are available and order new stock where required

o To order bedding and towels etc. as and when required

o To ensure that all cleaning equipment and materials are not left unattended.

o To ensure that all soap and hand gel dispensers are refilled when necessary.

o To ensure adequate supply of hand towels and toilet rolls at all times

o To clean areas in line with the cleaning schedule.

o To keep all records of domestic work completed in the appropriate book or document each shift.

o To ensure the laundry is functioning efficiently and is meeting the needs of the service and its clients to a professional high standard.

o To assist the housekeeping team in their duties in the event of unplanned absences or busy periods.

o Work with the Ward Managers to ensure the cleaning schedules are robust and effective and provide maximum support with minimal disruption to the patients.

o Maintain an awareness of the Health and Safety requirements and ensure COSSH documentation is accurately maintained.

o To monitor and manage cleaning equipment to ensure they are safe and functional.

Maintenance

· Through the Maintenance Supervisor ensure all routine maintenance work and general repair work is carried out in a timely manner

· Regularly update the maintenance log spreadsheet to ensure accurate reporting of outstanding maintenance items each Monday

· Monitor and ensure all required checks are carried out and the documentation is completed correctly

· Ensure all required certification is in place at the due time

· Ensure vehicles are being maintained to an acceptable standard and paperwork is being completed correctly

· Ensure maintenance on-call is in in place and working effectively

General

· Manage staff accommodation ensuring rooms are ready in a timely manner

· Provide and arrange cover for breaks and unplanned absence as required

· Produce, manage and maintain the rotas for each department in a timely manner, checking planned absences are covered and unplanned are managed to ensure continuity and consistency of service. Report any changes to the Administrator immediately to ensure Civica is updated.

· Providing support with the recruitment, induction and training of staff to the departments in all aspects of their work in each location.

· Timely appraisals, supervision, probation reviews and performance management of staff ensuring the required documentation is completed correctly and any follow up actions are dealt with

· Manage absence

· Coordinate deliveries to the hospital

· Manage the invoicing through the regular updating of the invoice tracker, obtaining departmental head sign off and Hospital Director sign off before sending through to head office

· Manage the requisition process ensuring goods are ordered, logged on the tracker and monitored for timely delivery

· Reporting to Hospital Administrator weekly regarding relevant data/information required for the weekly senior team meeting report

· Participate in patient meetings as required

· Manage and monitor stock levels to ensure optimum levels are maintained

· To maintain effective budgetary/financial control of departments.

· Ensure staff teams maintain the safety of the hospital, staff, visitors and patients through adherence to policies and local protocols affecting the departments at all times (including keys, radios, alarms, fire, patient access)

· Ensure patient confidentiality is maintained at all times.

· Keep up to date with policies and local operating procedures and ensure these are disseminated to the teams

· Ensure work areas are tidy and presentable

· Ensure adherence to relevant legal, health and safety regulations and guidelines

· Leading, monitoring, motivating and inspiring the team; providing guidance and support

· Continual review and improvement of services.

· Maintain client and business confidentiality at all times.

· To liaise with appropriate head office departments when required.

· To conduct audits in a timely manner and address findings of audits swiftly where it is identified there is a deficit.

· To attend meetings and present information as required by the meeting agenda.

· Continual personal development to develop oneself and the role.

· In addition to these tasks, employees may at times be asked to carry out other reasonable duties as required by the service or manager.

· Work collaboratively with the Administrator to ensure IT systems are maintained and perform effectively. Resolving issues in a timely manner to ensure continuity of business.

Personal Specification

· Catering qualification to QCF level 3 or equivalent minimum.

· Food hygiene certificate

· Previous supervisory experience

· Good communication skills, both written and verbal

· Highly organized

· Knowledge/experience of health and safety legislation

· Demonstrating the ability to be proactive and lead and develop teams.

· Problem solving aptitude

· Fast paced work ethic.

Ability to work on own initiative while being a team player.

Why Join Us?

• Access to mandatory training with opportunities for further professional development and career growth

• Auto enrolment Pension

• Career development opportunities

• Eligibility for blue light card

Ready to join a team that truly values your skills and compassion? Apply now using the link and attach your CV. We can't wait to meet you!