Support Services Lead - Sturdee Community Hospital (Leicester)
Location: Leicester LE2 9FS
Salary : £37,440.00 p.a,
Hours: 40 hours per week
Job Type: Full Time, Permanent
Make A Difference Everyday
Sturdee Community Hospital is a dedicated service in Leicester, committed to providing holistic, personalised care for women aged 18–65 who have complex mental health needs. With 31 beds across two locked rehabilitation wards and nine semi-independent flats, we offer a supportive and structured environment in which every individual can work towards their recovery goals.
We are seeking a Support Services Lead to join the team!
Main function of the job
Improve the experience of visitors, staff and patients to the hospital to deliver a first class service.
To organise and oversee daily operations of the following staff teams: -
· Catering
· Housekeeping
· Maintenance
Responsible for coordinating the functions within these teams to ensure standards are met and the highest quality services are delivered achieving maximum efficiency and effective coordination between all departments of the hospital maintaining a safe environment for patients, visitors and staff.
Main duties of the role
Catering
· To ensure that the preparation of all meals is of the highest standard.
· To manage staff and operate within the designated budget and ensure supervision and training of all staff working within the kitchen.
· Ensure hygiene and health and safety are maintained within the kitchen area.
· Create and maintain cooking and cleaning regimes (daily, weekly, periodically etc) for all areas of the kitchen in line with the Company’s quality philosophy. EHO, Better Food Safer Business.
· To ensure all aspects of the meal preparation areas within the Hospital operates to acceptable standards.
· To ensure menus are prepared in advance in a regular and varied way
· To ensure that any special dietary meals are prepared
· To be responsive to patient feedback on food
· To ensure that there is appropriate staffing at all times.
Housekeeping
· To ensure that the housekeeping staff attend to the following and maintain high standards at all times -
o To ensure full privacy and dignity for each resident when entering their room
o To ensure all housekeeping storage cupboards and trolleys containing cleaning fluids and supplies are stocked and kept locked at all times.
o To ensure chemical supplies are available and order new stock where required
o To order bedding and towels etc. as and when required
o To ensure that all cleaning equipment and materials are not left unattended.
o To ensure that all soap and hand gel dispensers are refilled when necessary.
o To ensure adequate supply of hand towels and toilet rolls at all times
o To clean areas in line with the cleaning schedule.
o To keep all records of domestic work completed in the appropriate book or document each shift.
o To ensure the laundry is functioning efficiently and is meeting the needs of the service and its clients to a professional high standard.
o To formulate and manage the rota for housekeeping staff to ensure adequate cover to facilitate the needs of the service.
o To assist the housekeeping team in their duties in the event of unplanned absences or busy periods.
o Work with the Ward Managers to ensure the cleaning schedules are robust and effective and provide maximum support with minimal disruption to the patients.
o To provide line management for housekeeping staff as per supervision planner.
o To facilitate annual appraisals and action needs identified.
Maintain an awareness of the Health and Safety requirements and ensure COSSH documentation is accurately maintained.
o To monitor and manage cleaning equipment to ensure they are safe and functional.
o Monitor and maintain appropriate stock of PPE.
Maintenance
· Through the Maintenance Supervisor ensure all routine maintenance work and general repair work is carried out in a timely manner
· Monitor and ensure wall required checks are carried out and the documentation is correctly
· Monitor and maintain the maintenance log to ensure tasks identified are addressed in a timely manner and prioritised appropriately.
· Ensure all required certification is in place at the due time
· Ensure vehicles are being maintained to an acceptable standard and paperwork is being completed correctly
· Ensure maintenance on-call is in in place and working effectively
General
· Produce, manage and maintain the rotas for each department in a timely manner, checking planned absences are covered and unplanned are managed to ensure continuity and consistency of service.
· Providing support with the recruitment, induction and training of staff to the departments in all aspects of their work in each location.
· Timely appraisals, supervision, probation reviews and performance management of staff ensuring the required documentation is completed correctly and any follow up actions are dealt with
· Manage absence
· Coordinate deliveries to the hospital
· Manage the requisition process ensuring goods are ordered, logged on the tracker and monitored for timely delivery
· Complete all audits responsible for in a timely manner
· Participate in patient meetings as required
· Manage and monitor stock levels to ensure optimum levels are maintained
· To maintain effective budgetary/financial control of departments.
· Ensure staff teams maintain the safety of the hospital, staff, visitors and patients through adherence to policies and local protocols affecting the departments at all times (including keys, radios, alarms, fire, patient access)
· Ensure patient confidentiality is maintained at all times.
· Keep up to date with policies and local operating procedures and ensure these are disseminated to the teams
· Ensure work areas are tidy and presentable
· Ensure adherence to relevant legal, health and safety regulations and guidelines
· Leading, monitoring, motivating and inspiring the team; providing guidance and support
· Continual review and improvement of services.
· Maintain client and business confidentiality at all times.
· To support the Hospital Director by fulfilling all duties as described in a timely and professional manner.
· To liaise with appropriate head office departments when required.
· To conduct audits in a timely manner and address findings of audits swiftly where it is identified there is a deficit.
· To attend meetings and present information as required by the meeting agenda.
· Continual personal development to develop oneself and the role.
· In addition to these tasks, employees may at times be asked to carry out other reasonable duties as required by the service or manager.
Personal Specification
· Experience of working in a highly customer focused service delivery role
· An excellent customer focused manner at all times
· Demonstrating the ability to be proactive and lead and develop teams.
· High standard of personal appearance.
· Staff management skills.
· Problem solving aptitude
· Fast paced work ethic.
· Ability to work on own initiative while being a team player.
· Good communication, both written and verbal and the ability to communicate effectively at all levels.
· Good standard of IT skills.
· Takes pride in work.
· Working with or care for vulnerable adults advantageous.
· Problem solving skills.
Ready to join a team that truly values your skills and compassion? Apply now- We can't wait to meet you!